Return Policy
Returns
We hope that you are pleased with your purchase from us. The main reasons for returns are below, however we understand there may be reasons outside of these where you may need to return goods to us. Nothing in the Returns Policy affects your statutory rights, in general this means that you will retain the right to claim against us under the Sales of Goods Act (as amended) if the goods do not conform to the contract established between us when you purchase goods from us
Please examine your order immediately on arrival. Any problems or dissatisfaction with your order must be communicated to us within 7 days of receiving or when you should have received your order. If we have made a mistake in shipping your order this will be rectified as soon as possible and any return carriage charges incurred by you, the customer, will be refunded.
Goods Faulty on Arrival
If you are reporting faulty goods within 7 days of receipt, and when the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.
Goods Damaged in Transit
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, it is best to sign the delivery note accordingly. Once the damaged goods have been received back into our warehouse, we’ll issue a full refund to you via your original payment method.
Faulty Products
If you are reporting faulty product after 7 days of receipt, then there will be only very limited circumstances in which we will accept their return. Please contact us to discuss your particular situation before returning any product to us. This does not affect your rights to claim against us under the Sales of Goods Act (as amended) if the goods do not conform to the contract between us.
If You Have Changed Your Mind
If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 7 days, then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us. In particular this means that you will:
- not open shrink-wrapped or blister pack products or break any seals.
- return in good condition all product in its original and undamaged packaging
- return the goods in a condition that would enable us to resell them as new
Please note that, with the exception of mistakes made by us, the cost of returning items is the responsibility of the customer which means that return carriage costs are paid by you the customer.
Our Address for Returns is:
Quistel Ltd,
No 11, 30 Shield Drive, Wardley Ind Estate, Worsley, Manchester, M28 2QB
Our telephone number is: 0800 622 6190 (Intl +44 161 211 1292)
We can be sent a fax on: 0845 257 8054
email: quisteluk@gmail.com
